A Tale in Customer Service

November 10th, 2008 | by Sean |

A few months ago, I purchased 2 MinkaAire Concept I ceiling fans from The Light Center in Fort Collins. Recently, I’ve been noticing that one of those fans has been making a very irregular and annoying hum/whine as the motor runs.

So, I called The Light Center to ask what to do about it. Do you know what they did?

They sent out a repairman today to look at the fan. After inspecting the fan and hearing the problem, he went back out to his truck and pulled out a replacement unit. Instead of just replacing the unit for me, he took down the old unit and installed the new one — all free of charge.

That’s customer service. Kudos to The Light Center. You can expect more business from me in the future.

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